ジェシカ 吉祥寺店 |マツエク・まつ毛パーマ・眉毛・ピーリング

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I recently used Jessica Kichijoji for the first time. I had originally booked the "No. 1 Popular Eyelash Perm with Korean Rods and Bundled Finish" course, but there was no staff available to perform it. I was told that only the LED eyelash extension course was available. I reluctantly changed my course. In the end, I could see the adhesive on my eyelashes when it was finished. It looked bad. I waited for about 5 hours without washing my face, but some of the lashes fell out after showering. When I woke up the next day, there were quite a few lashes fallen out on my lower eyelids. I think the adhesive wasn't done properly in the first place. After that, almost all of them fell out within about a week.

Worst experience ever ⤵️ I paid with Quick Pay, and the payment went through with a beep, but later I got a call from the store saying the payment hadn't gone through and asking me to come back and pay now. What? I told them, "The beep went through, so it should have gone through, right?" They said they would check with their supervisor, and about an hour later they said they still couldn't confirm it and asked me to come back. Since I had already left Kichijoji, I said that if the payment hadn't gone through, I would pay the next time I visited, but they seemed hesitant and reluctantly agreed. I couldn't confirm it on my end either, so I checked later and it was clearly in my history. What's going on? I thought, and several days passed, then a week, and still no contact. I didn't want to be treated as unpaid, so I called them, and they told me to wait while they checked. I was getting impatient waiting that long, so I asked them to check and call me back, and they called back half a day later. "We've confirmed it." That's it. What? What? They even went so far as to ask me to come, but then they didn't even bother to check afterwards, and after making me wait for ages, they just said, "We've got it confirmed," and that's it? It's shocking how poorly they manage and train their staff. I've been there a few times because they do a fairly quick and clean job, but their lack of attention to money is unacceptable. If they inconvenience a customer, they should at least apologize.

I get my eyelashes permed at Jessica once a month. It's a little sad that there isn't a particular stylist I like each year... In March, the stylist who did my last eyelash perm was a bit disappointing... my eyelashes broke and they didn't give me eye shampoo... the pore cleansing was done haphazardly... the previous stylists were much more careful and thorough... it's a shame for my eyelashes that had grown so long. The appeal of this salon is that you can add various options, and the stylist who did my eyelashes in April was very careful.

The treatment and customer service were very thorough and reassuring. I was truly grateful for that. Regarding the results of my first treatment, it was quite different from what I had hoped for; my eyelashes looked broken and weren't aligned, which was disappointing. However, the fact that they provided a proper refund made me feel that it was an honest salon. I believe that there are individual differences and compatibility issues when it comes to techniques and designs, so I wanted to write my honest experience in the hope that it might be helpful to others who have important events coming up. Since this salon has multiple locations in Tokyo, and I had a very positive impression of their customer service, I hope that the satisfaction level of their results will continue to improve in the future. I wish them continued success.