パリジェンヌ・まつげパーマ専門店 NICE EYELASH 大阪梅田店

I made a reservation through Minimo, but due to my mistake I booked the wrong date, so I sent a message to change it, but I received a long, drawn-out reply, which I tried to decipher but didn't know what to do, so I canceled it and tried to book again, but I didn't understand how to respond, so I sent a message saying I would cancel, but I received an insulting reply with just one image and saying it was nothing I couldn't understand. It was my mistake and my fault for not being able to decipher it, but I felt bad about the store's response. I'm glad I didn't go.

I was forced to arrive 4 minutes late, and although I had contacted them in advance about the delay, I was refused treatment because I was 4 minutes late. So, please be especially careful if you are coming from far away 😖😖!

I made a reservation on the day, but I was wearing eye makeup, so they said they would need to cleanse me. I said I would, but they said they didn't have any cleansing products. They said I could change the time, so I told them I'd come back in 30 minutes, but there would be a cancellation fee. I would have liked the bonus eye shampoo, but they ran out of time during our discussion, so they couldn't even shampoo my eyes. I do my own cleansing, and there was a slot available later, so all I had to do was change the time, but they charged a cancellation fee. The bonus eye shampoo also became unavailable during our discussion. What, are you kidding me? This is the first time I've ever seen such an inflexible salon. So I told them I was leaving, but they just left me alone without saying a word. Terrible customer service. I liked the service, but I'll never go back. This is the first time I've written a review like this.

I received a Parisian Lash Lift (3490 yen) today, but I was extremely disappointed with the results. The angle of my eyelashes on both sides is completely uneven, and they are barely lifted at all. I've had treatments at various salons before, but this is the worst result I've ever experienced. Even though it was inexpensive, I paid money, so I expect at least a minimum level of skill and finishing. Unfortunately, I will never use their services again.

The results, cost-performance, and location were excellent, and I'm very satisfied. However, as other reviews have mentioned, the customer service was quite disappointing. This was my first visit, and I apologize if other branches have a similar layout, but the treatment area was quite open, which was unsettling. I wish there were some kind of partition, like a curtain rail. As soon as I entered, I could see other customers receiving treatments, and I thought to myself, "I wouldn't want to be guided to that spot." Also, even though I arrived 5 minutes before my scheduled time, the guidance was slow. I was told, "Please come this way," but while I was getting my belongings and adjusting the chair, they rushed ahead, which made me uneasy. Of course, I could easily find my way, but it left a bad impression. Furthermore, during the treatment, since I had my eyes closed and couldn't see, I would have appreciated being informed of what was going to happen next. However, they placed a hot towel on me without any explanation, and after the treatment, water was poured on me, presumably for cleaning. I was honestly surprised. Then, when it came time to pay, while I was preparing to pay, I was told, "You can get the service again for the same price in six weeks," but there was no calendar near the register, so I didn't know when that was, and I felt rushed. As I mentioned at the beginning, the cost performance, location, and the finished result were excellent. However, I don't want to experience the same treatment again, so I've decided that this will be my only visit. It was disappointing, especially considering the positive reviews.