Eyelash salon EVER EYESあべの店

Not only is there a wide variation in the skills of the staff, but some staff members clearly do not meet the menu requirements, yet this shop is so bold as to dismiss it as a matter of "chemistry." Most staff members don't even greet customers who are not theirs. If you do happen to find a decent staff member, I definitely recommend requesting them. It's a waste of time and train fare for alterations.

I've been going there for many years. The staff are very friendly, welcoming and seeing me off, making for a pleasant experience. The beds are comfortable, and there are quite a few customers who snore. I'm always satisfied with the results. However, they are strict about time and won't accommodate any additional requests. Therefore, it's best to carefully consider your menu beforehand and inform them in advance if you might want to add anything.

I believe this shop has serious problems with customer service. If you are receiving treatment here, even if the staff member seems trustworthy, it's best to choose your words carefully when speaking, and when calling to make a reservation, it's best to avoid saying anything unnecessary. Under the guise of "information sharing," there is a clear lack of information, misunderstandings, and staff members' assumptions and misinterpretations that are shared as if they were facts. On the day of my appointment, I received a sudden phone call with a vague explanation and was abruptly refused service. (The treatment method used here involves allergy issues due to acetaldehyde released from the glue.) I did not make any complaints. In a casual conversation, it was misinterpreted and recorded as if I had had an excessive allergic reaction, and without even directly interviewing the staff member involved, my service was unilaterally refused. Even if there are concerns about allergic reactions and the shop's policy is to make treatment impossible, shouldn't they inform customers beforehand that "if symptoms appear in future treatments, we will not be able to provide further services"? Despite the fact that the salon's system is so inadequate, and that there's a lack of shared awareness and training among staff, how can they unilaterally impose their policy without even properly listening to the customer's concerns? As someone who had been a regular customer for many years, I was utterly appalled by this response, which showed no consideration for the inconvenience to customers and a complete lack of customer-centricity. Now, regarding my own circumstances, my appointment was for my wedding anniversary, and I had planned to go out. I intended to have the treatment done that day to have beautiful eyes before going out. I feel foolish for having booked an appointment at this salon on that day without any hesitation. However, I quickly searched and found another salon that offered a treatment using LED light for instant drying, and they were able to accommodate me immediately. There was no burden on my body from acetaldehyde, and the treatment fee wasn't significantly different from what I would have paid at this salon. Unlike before, I was also able to use oil cleansing face wash. Thanks to being refused entry, I was able to find a good restaurant, so it turned out for the best. However, I will never forget the cold response I received when I contacted them, despite having been a long-time customer; they didn't even offer a word of thanks. This is just for your reference when choosing a restaurant.

The interior was very nice and clean. I was glad that infection control measures were thorough. The service was quick and courteous, and the nails were done with beautiful color and a cute finish. I was also able to try out different colors. Thank you very much ( ・∇・)!!

I had to be hospitalized unexpectedly, so I requested a treatment that only involved removing the gel polish. The salon was very considerate and even suggested a cheaper coupon I could find through Hot Pepper's menu booking system. They polished my hair to a beautiful shine at the end!