IBrow & Beauty

Worst eyelash experience ever! Firstly I had to wait 15 minutes to start. I was not asked to complete a client details form and I was not asked any questions at all. I was not asked to sign a patch test disclaimer. The appointment was £60 for 1.5 hours however the lady finished my lashes in 35 minutes. She used one pair of tweezers and did not isolate my lashes at all. As you can see from the pictures below she has stuck 4/5 of my lashes together, I can’t tell if they are fans or the individuals have all stuck together. When I complained about the above the lady told me it was nothing to do with her. My eyes were burning because the lady lifted my eyelid open so she could put the lashes on. I was also told that it is normal that I could not brush them “this is the way she was taught” I went back after looking in the mirror and was given a refund and told that I am not allowed to leave a bad review. As a lash technician myself I don’t think it is fair that this company is charging money to damage people’s eyelashes. The work is disgusting and the company should ensure that their staff are properly trained.

DO NOT GO! This is in regards to an eye lash extension treatment that I received on Friday 2nd October at 14:00pm. At 12:00 that same day I called the number ending “777” and made the booking via telephone. I was not told of any policies and was just told that it would be the express even though I asked for the full Russian. On the website I looked at the express description which was “Nouveau Express Ideal for women who want a quick treatment, these lashes can be applied in just 20 minutes! Extensions are attached to natural lashes individually and are tapered to ensure a more natural appearance. (Clients need to be 18 or over)” I arrived and was sat down, which I may add was uncomfortable as the hygiene standards were not up to scratch. I do not know the ladies name who did my eye lashes as she never introduced herself, my previous eye lash extensions were taken off. I told the lady I wanted a full look and she said she will do a cat guy effect, which I was happy with. The session took about 1.5hrs and when done they did look good. I then paid £55 and was not given a receipt or explained of the policies or even told how to look after the eyelashes. 48 hours later on Sunday the 4th I woke up and a whole cluster of the eyelashes had come off of my left eye and left a big gap which looked horrible but I was not in london and could not go to the salon. Monday the 5th I contacted the salon and spoke to a lady who gave me her personal number to send through pictures. First this is very unprofessional as I should’ve been provided with an email. She informed me that the manager would only be in on the Wednesday and she proceeded to send me messages and voice notes via WhatsApp which is also very unprofessional. I then blocked this number as I found it very unprofessional. I called the salon on Tuesday evening and was told the manager would call me after 5pm which she did not. I called yet again and one of the employees gave me the managers number. By this time I was highly upset and disappointed as I had to make such an effort to get this rectified. I called the manager and explained what had happened and was simply told that there is a no-refund policy after 24 hrs of the eye lash treatment. I was never informed of this policy and was never given a form to sign or agree to this policy. This is false advertising and scamming which is highly illegal. I am very aware of my rights and since 2015 the consumer rights state that I have 30 days to request a refund along with the supply of goods and services act 1982 that’s states I am entitled to any service “to be carried out with reasonable care and skill”. Sadly the service I received was not carried out with care and skill. They should not be allowed to practice and provide such bad treatments, i have had the worst experience ever and the 'manager' was so rude to me over the phone that i am afraid to even go to the store - this problem has not been sorted. DO NOT GO THERE SAVE YOUR MONEY AND GO SOMEWHERE THAT HAS GOOD REVIEWS UNLIKE IBROW AND BEAUTY.

Me and my friend have been coming here quite frequently and we have always been impressed with the customer service and what they do. Stratford Westfield is always busy on weekends but with booking before hand you can find a spot in their calendar.

Normally get my eyebrows done there and I’m quite happy with their services, however I went in for shellac and cuticle removal (without any polish) and I was told it would be £20 all together. Turned out to be £30 when I went to pay at the end of the service, because apparently a manicure (which consists of cuticle removal and filing) costs £20 without any nail polish. Outrageous! Would have been better off doing my own manicure at home considering the lady filed my nails unevenly.

This saloon is one of the best I have ever been. I did my nails two times in there and I'm so happy about the results, girls nice and professional with everyone. Many thanks to Daniela always patient to listen all my request and needs; for sure i recommend this place at 100%.