Amazing Lash Studio

I recently got a lash lift here and unfortunately had a disappointing experience. While most of my lashes lifted nicely, there was a noticeable section that didn’t lift at all, which made the overall result look uneven. What bothered me most was that this issue wasn’t addressed or corrected during the appointment. It felt like it was either overlooked or not taken seriously, and no effort was made to fix it before I left. For a service that’s meant to enhance your natural lashes, the lack of attention to detail was really frustrating.

Always such great service at this location! Every time I come in for a fill, I feel welcomed and comfortable. During COVID, they have maintained their cleanliness and ensured that everyone is keeping safe and following the necessary precautions, which was comforting. This time I had Athena as as a stylist, and she did such a wonderful job! She took time and care to inspect my lashes and provide consult on what she can do to achieve the look that I wanted. They will definitely see me around more!

Lashes fell out before 24 hours. Also I showed a picture and the final result looked nothing like the picture. Called and they said what I showed them wasn't what they can offer.... I had like 20 other photos I could have showed them but was never told they couldn't do what I showed them or told to show them another photo. Was just told it would be $60 dollars more which I didn't care about the price. All of my lashes except for 4 lashes have stayed on and its only been 5 days. This has never happened in all the years of getting lashes. They offered to fix them but I only got them done for my graduation which was the next day. I didnt have time in the morning before my graduation to get them redone so I had half of my lashes missing.

I had the best experience at Amazing Lash Studio in Chicago! I got a full set of classic lashes and they turned out perfect. My lash tech was super sweet, gentle, and really listened to what I wanted. The whole vibe was clean, calm, and relaxing—I even almost fell asleep during the appointment. My lashes look so natural but still give that soft glam look I love. No irritation, no clumping, and they’re lasting really well. Definitely coming back for my fills. Highly recommend!

Pros: My lash tech is friendly and welcoming, and the location is well maintained/convenient. Cons: Unfortunately, the front desk staff is unprofessional and lacks proper customer service training. The service agreement contains typos, which feels unprofessional for a business. Most importantly, the lashes simply don’t last. While the lashes look great initially, they start shedding significantly after about a week. If you’ve had lash extensions before, you know they should last 2-3 weeks before needing a REFILL. However, after just two weeks, I was told they would schedule me for a full set instead of a standard refill—despite being part of their membership. When I questioned this, I was given a vague explanation that the lash tech would assess whether I had at least 50% retention. If not, I’d be charged for a full set. This raised a red flag—why would I need a full set so soon if the lashes were applied properly and with quality materials? I scheduled my next appointment exactly two weeks and two days after my last, and a similar conversation happened again. The solution they suggested? Booking a mini refill in between appointments—which essentially confirms that the studio knows the lashes don’t last beyond a week. This is frustrating because their membership offers a once-a-month appointment, yet it’s impossible to maintain your lashes that way. Realistically, you need to visit at least twice a month (every two weeks is pushing it as you are at their discretion of deciding if you have 50% retention or not), or even weekly if you opt for mini refills. This structure creates unnecessary stress and additional costs, making the membership feel misleading.